Our Service Commitments

Our Service Commitments

Lorenz commits – through every layer of its organisation – to the following service.

Commitment 1: Personal and Regular Contacts

We dedicate a principal relationship partner to each of our clients who can act as a single point of contact, refer a matter to the appropriate lawyer and follow up on questions.

Commitment 2: High Responsiveness

We commit to follow up on any query for legal service by e-mail or telephone within 24 hours with either a conclusive answer to the query, a fee quote (if requested), a precise indication of when we will be able to provide such an answer, or a request for additional information.

Commitment 3: Sounding Board Services

Lorenz lawyers are always available by phone or by e-mail to answer any preliminary questions you may have on matters that fall within their expertise, even when they are not billable. Use us as your first sounding board.

Commitment 4: Partner Availability

At Lorenz, we are available as and when our clients need us. Outside working hours, you can reach our partners on their mobile phone or by e-mail.

Commitment 5: Competitive and Predictable Fee Budgeting

We have a transparent fee structure aimed at providing a detailed and clear explanation of the work and hours performed by our lawyers.

Commitment 6: Service Adapted to Your Needs

Your needs are our top priority. We take pride in listening to you and adapting our service accordingly.

Commitment 7: We Take Position

Our advice is solution-oriented. We will always seek the most practical legal solution. When we have to raise limitations, we offer alternative options.

Commitment 8: We Advise on All Your Legal Requirements

Where your service request represents a conflict of interest or requires particular knowledge that falls outside our core competencies, we will refer you to a quality law firm that can handle the matter within the shortest possible delay.

Commitment 9: Our International Network at Your Disposal

Over the years, Lorenz partners have developed an international network of top quality service-oriented law firms based on personal contacts. If you look for assistance in a particular jurisdiction, we will be pleased to share our contacts with you.